Cancellation Policy

At Happy-Day, we understand that plans can change. Happy-Day services are operated by Digital World Solutions LLC ("Happy-Day", "we", "us"). This Cancellation Policy outlines the terms under which you can cancel or modify your booking for at-home massage and barber services. By using our services, you agree to the terms outlined below.

1. Cancellation Timeframes

You can cancel your booking at any time before your scheduled appointment. What happens to the booking fee reserved on your card depends on when you cancel:

• Cancellations made 24 hours or more before the appointment: No cancellation fee. The booking fee reserved on your card is released and nothing is charged.
• Cancellations made less than 24 hours before the appointment, once a professional has been assigned: The booking fee reserved on your card is charged, as agreed when you booked. The professional's price is never charged to your card — you always pay it in cash on site.
• Cancellations made before a professional has been assigned, or within 10 minutes of booking: No fee is charged, whatever the notice. The booking fee reserved on your card is released.
• If the professional cancels, or does not show up: No fee is charged. The booking fee reserved on your card is released and you owe nothing.

2. How to Cancel or Reschedule

To cancel or reschedule your appointment, please follow these steps:

1. Open the Happy-Day app.
2. Go to the Appointments section.
3. Select the appointment you wish to cancel or reschedule.
4. Choose the "Cancel" or "Reschedule" option and follow the instructions.

You will receive a confirmation email or notification regarding the status of your cancellation or rescheduled appointment.

3. Refunds

A refund only applies when the booking fee had already been charged. Before that, there is nothing to refund:

• The booking fee was reserved but not yet charged: The reservation is released, so no refund is issued and none is needed. The pending line on your bank statement disappears on its own.
• The booking fee had already been charged: If the cancellation is not your responsibility, the fee is refunded to the card used at booking. If you cancelled less than 24 hours before an appointment with an assigned professional, the fee remains due and is not refunded.

Refunds typically take up to 7 business days to appear on your statement.

4. Exceptional Circumstances

In certain exceptional cases (e.g., medical emergencies, force majeure events, etc.), Happy-Day may waive cancellation fees at its discretion. If you find yourself in an extraordinary situation, please reach out to our support team at [email protected] to discuss your case.

5. Late Arrival

Please note that if you are late to your appointment, the professional may not be able to provide the full service. If you arrive more than 15 minutes late, the service may be shortened or cancelled. Arriving late is never charged to your card: you pay the professional in cash for the service actually provided, and the booking fee follows the rules above.

6. Modifications to the Cancellation Policy

Happy-Day reserves the right to modify this Cancellation Policy at any time. Any changes will be communicated via the app or email, and the updated policy will be posted here. We encourage you to review this policy periodically.